Posted August 30th, 2007
by Josh
After a long exhaustive search I’ve finally found a new ISP.
On my search I’ve basically discovered that UK DSL is going to pot.
Firstly theres no such thing as a truly uncapped service, fair enough I can live with a cap as long as its decent.
Secondly, many ISPs are living in some sort of dream land. Pulling pricing numbers out of the air and changing these numbers all the time to attract new customers etc, rather than looking ahead and developing some viable long term pricing structures.
Thirdly, the way things are going, the UK is going to end up with only 3 or 4 ADSL ISPs. Tiscali have just brought Pipex, who recently brought F2S, Nildram, 123reg Domains and a horde of various other copanies. Sky have just bought easynet and we all know the debacle that was Orange buying Freeserve.
To that end I’ve decided on an Enta Reseller called ADSL24. Enta are one of the only ISPs who have developed consistent and sustainable pricing, its true they arnt the cheapest, but at least u know the pricing and service are going to stay consistent.
Thats about the best you can hope for these days.
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Tags: ADSL, ADSL24, Enta, F2S, ISP, Newnet, Nildram, Pipex, Sky, UK Posted in Personal
Posted August 23rd, 2007
by Josh
I decided to migrate away from my ISP the other day as there have been a few things that have really irritated me about them. Anyway I phoned them up to ask for my MAC code and they said to use the form on their website.
The form has a box in which you type your reason for wanting to migrate.
Here’s what i wrote:
The main reason i migrated to newnet at the end of 2006 was because you were offering a fairly high cap for a low cost (about £25 for 60gig). 1 month after i migrated to newnet, you promptly ramped up the cost of this service to almost £40 a month.
Disgusted, i downgraded to home S and a 25gig cap. I was then shocked to find that newnet had tried to charge me for excess bandwidth, although this bandwidth was covered by the inital uncapped service.
This issue was resolved and Idecided to stay with newnet as the Accounts department were excellent in helping with this issue.
I have recently been advised that i have exceeded my cap for the past 2 months and am to be charged for excess bandwith. I phoned customer services to contest this as im sure ive not downloaded that much data. The representitive told me ‘you do realise upload bandwidth is counted towards your cap’, at which point I was aghast. I have used various ISPs at home since my initial ADSL conenction, and being an IT engineer, i am constantly specing and installing ADSL services for my clients. I have never in my experience found an ISP that counts upload bandwidth towards monthly bandwidth usage.
I trawled through newnets T&C and found that this is indeed the case with newnet.
I beleieve that your customers are being slightly hoodwinked, by this stealth revenue generation, and that any reponsible ISP would state clearly on their website that they do this, and not hide it in teh T&C. I expect that 90% of users to not read most T&C’s as it would end up taking half of their life. Its seems to me that newnet count on this in regards to their stealth upload bandwidth charging.
As you can tell this has really upset and irritated me. I have recomended newnet to 3 or 4 people since joining in 2006, and now feel that this was a very bad decision. I have been impressed with newnet in almost every other area, but feel i am compeleld to migrate as a matter of principle.
Anyway, I clicked next on the form and was promptly provided with the list of charges I’d need to pay before i could migrate, percentage of this months fee etc, usual stuff. But hiding in amongst it was am £11 plus VAT surcharge for ‘early migration’.  This stumped me, because as far as I am aware, im on a monthly contract and can terminate my service whenever i like.
If you think about it, ISP’s cant really charge you for migrating as they dont actually do anything apart from give you a MAC code, its the new ISP that has the work to do, setting you up on their systems, porting the phone line over etc.
I was really steamed at this point and phoned newnets customers services, and screamed at some poor girl down the phone. When i let her get a word in edgeways, she told me that the 11 + Vat wasn’t to pay for the migration, but to offset the cost of setting me up when i migrated to them! it costs them £22 + VAT to set a new customer up on their systems and port the lines apparently, and because i was leaving within a year of joining, i was liable to pay half of that cost!
Anyway, I ended up speaking to a manager and the guy was a true hard-ass, he wouldnt budge even when i mentioned all my previous issues with newnet, wouldnt even wave the 11 quid. I told him id be advising all the people id advised to sign up to get out as soon as they can, and telling everyone i know how poor newnet are.
IÂ Could wait 3 months before Ileave and not have to pay the 11 quid, but screw em, its a matter of principle, so im long gone from newnet.
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Tags: ADSL, Broadband, cap, ISP, MAC Code, migrate, Newnet, Stealth Posted in Rantings
Posted July 18th, 2007
by Josh
Have a look at this.
The UK is supposed to be one of the worlds biggest super powers, yet we have some of the most out-dated and slow telecoms infrastructures in the world.
In laymans terms, this means that we are doomed to the current crap broadband speeds for some time to come.
Why is this? The reason is BT (British Telecom) (and the 80’s Tory government).
Since they were privatized in the 80’s its all become about the money. They do everything as cheaply as possible so that they can make the most money out of us poor suckers.
It galls me that countries like Korea have the forsight to invest in its Telecoms/IT infrastructure, whilst this county is starting to stagnate in its thousands of miles of 20 year old copper. I mean, BT had to be forced by the Government to impliment ADSL broadband, if they’d had their way, we still all probably be using dial-up.
I can seriously see our infrastructure colapsing under its own weight unless it is given a serious overhaul very soon.
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Tags: ADSL, Broadband, BT, dial-up, infrastructure, IT, privatisation, telecoms, UK Posted in Rantings
